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Reputation Report

Oro Marketing, Inc.

  342 inquiries |
Scam

14039 Vanowen Street #101
Van Nuys, CA 91405
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http://www.orosam.com

Company Rating

F

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases the complaint allegations are very serious.~~Complainants allege deceptive sales practices false advertising poor quality merchandise and inability to return merchandise for a refund. Some customers complain they receive telemarketing calls from the company soliciting them to purchase bulk quantities of merchandise to start their own business. The customers are convinced when placing orders that the merchandise is brand name high end merchandise. These complainants report that merchandise quality is poor they do not receive the quantity they purchased and they are unable to resell the merchandise. When attempting to arrange returns of the unwanted merchandise the company reportedly threatens customers with arrest by local authorities lawsuits property liens or requires the purchase of additional merchandise in order to be eligible for a refund on the first order.~~In other cases complainants report they purchase expensive gold jewelry from the company which allegedly is not made of gold or has been appraised as worthless. Other customers complain that handbags or perfumes which are advertised as high quality designer merchandise are poor quality knock off replicas. Most complainants allege threats of arrest lawsuits property liens and collections are commonly used to defer refund requests.

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Complaint Closing Statistics

0 complaints against Oro Marketing, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company is a merchandise reselling scam.

Primary Contact: Norma Rae Ramos (President/CEO/Secretary/CFO/Director)
Business Started: 1/1/2005
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells a variety of merchandise including gold jewelry clothes designer handbags perfumes and cosmetics. The Federal Trade Commission's Mail Order Rule protects consumers who shop by mail. According to this regulation the company must ship your order when promised. If the company doesn't specify a shipping time it must send the merchandise within 30 days. If there will be a delay the company must give you the option to either agree to the delay or cancel the order. ~~If you decide to cancel your pre-paid order the seller must mail your refund within seven business days of receiving your notice of cancellation. If you charged your purchase the seller must adjust your account within one billing cycle. If you have received incorrect merchandise or merchandise that is not as advertised you should not be required to purchase additional merchandise or send additional money in order to obtain a refund. In addition companies cannot threaten customers with incarceration lawsuits or property leins as they have no legal authority to do so.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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