Ortho Mattress, Inc. ratings, reviews and complaints - Mattress Stores

Complaints and Resolutions

Total Amount in Dispute:
$4,110.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against Ortho Mattress, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Ortho Mattress, Inc. is a company specializing in comfortable beds at an affordable price.

Primary Contact:	Ken Karmin (Owner)
Business Started:	12/3/1997
Social:

About Ortho Mattress, Inc.

Since 1957, Ortho Mattress has been providing great bedding products and first-rate service to Los Angeles & Southern California. Through our over 70 locations, we offer an unparalleled array of top-quality mattresses, ranging from the best national brands to our factory direct Dr. Preferred and Summerhill & Bischop collection of mattresses to our Ortho Avant Modern Memory Foam mattresses.

Many of our mattresses are manufactured in our affiliate's factory so customers can rest assured on the excellence of our products. Our relentless quest for quality includes customer service. Our knowledgeable sales staff will patiently educate a buyer through the purchase decision. Our delivery department will arrange for prompt delivery, often on the same day of sale.

We welcome you to visit us and experience Ortho's fine tradition of superb products and outstanding service.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Ortho Mattress

Websites:
There are no additional web sites.

Contacts:

Jeannie Spence (Office Staff)

Letty Hernandez (Customer Service Representative)

Linda Garcia (Customer Service Representative)