Oscar's Antiques ratings, reviews and complaints - Antique Shops

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to issue payment for items sold on consignment and the company does not return phone calls or respond to letters. A few complainants allege they receive a partial payment for some of the items sold, but not for all of the items sold. One complainant alleges the company misrepresented the auction merchandise and failure to issue a refund. The company responds to complaints by indicating the customer has been paid the monies owed.The company also responds by reiterating their policy, which states payments are not due until 30 days after all lots are sold. The company responded to one complaint by stating the customer picked up the item and the customer signed the purchase form, which clearly states the storage charges. One complaint remains unresolved, meaning the complainant is not satisfied with the company's response. A few complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Oscar's Antiques closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing an auction house for antiques and collectibles.

Primary Contact:	Jimmie Branham (Owner)
Business Started:	1/1/1965
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Reputation Report

Oscar's Antiques

Complaints and Resolutions

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