P & P Auto Repair ratings, reviews and complaints - General Auto Repair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege excessive repair time shoddy workmanship and failure to honor warranties on replacement engines or labor. Some customers complain the company retained their vehicles in excess of 120 days to perform repairs. Other customers complain vehicles had to be returned repeatedly after being repaired for the same or a similar problem . In some cases customers report their vehicles are returned to them in the same condition as they left them or that vehicles only ran for a few blocks and had to be towed back to the company Some complainants allege that parts which were on their vehicles when delivered became missing while in the possession of the company or that the company charged for services which were never performed. Several complainants report that vehicles were damaged vandalized burgularized or driven while in the company's possession. Most complainants requested refunds.~~The company responds to most complaints by apologizing for delays and offering to perform additional repairs. In some cases warranty claims were refused based on the company's contention that the customer neglected to perform maintenance or ran the engine with no oil. The company denied most refund requests. Many customers were not satisfied with the company's responses disputing allegations of neglect. In some cases where the company offered additional repair work to resolve problems customers declined the offer stating they refused to take their vehicle back to the company.

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Complaint Closing Statistics

0 complaints against P & P Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is rebuilding, selling and install used engines.

Primary Contact:	Raul Ramirez (Owner)
Business Started:	6/1/2003
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: AF228341
Status: Revoked

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

On March 23 2006 we verified this company's Automobile Repair Dealer license number AF228341 issued by the Bureau of Automotive Repair is valid. For the most up-to-date information regarding license status consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov..

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

When considering engine replacement or repair always get an estimate for parts and labor. Make sure the estimate states that the shop will contact you for approval before performing any work exceeding a specified amount of time or money. ~~When you pick up your car ask the service manager to explain all work completed and all replacements made. Also ask that any major new parts that have been installed be pointed out to you if possible. If the shop guarantees its work get the guarantee in writing. Be sure that your bill itemizes the repairs so if a problem occurs later you can prove that the item in question is covered by the guarantee. Ask about terms and conditions for all guarantees and warranties on parts and labor.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

R & R Engine Rebuilders

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Engine Rebuilding and Exchange Services

Addresses:

231 South 5th Street, San Bernardino, CA, 92410

Reputation Report

P & P Auto Repair

Complaints and Resolutions

Other Information