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Pacific Home Loans, Inc.

1,030 inquiries |
Real Estate Loans

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18301 Von Karman Ave Suite 350
Irvine , CA 92612 | Get Directions

(888) 888-2583

http://www.pacifichomeloan.com

Monday - Friday: 9:00 am - 6:00 pm
Saturday: 10:00 am - 2:00 pm.

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/16/2019 Frank M.

The worst company ever

Derek Torok! What an a*****e! This has to the most unprofessional Mortgage company in the industry! Derek Torok lying little punk! Never do a mortgage with clowns they will lie to all way till the end of the process, then offer you a higher interest rate and fees. S***bag Derek is the worst Loan officer in the industry! Remember the mortgage implosion? Its happen because d*******s like Derek crooked lender stay far away from these a** clowns!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pacific Home Loans, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Pacific Home Loans is a direct lender. Our loan process is easy We tailor every loan to meet your goals and needs.

Primary Contact:	Dean Lob (Vice President)
Business Started:	2/21/2012
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Licensing

California Department of Real Estate

Verified License

License Number: 01912112
Status: Licensed

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Pacific Home Loans

Pacific Home Loan

Coastal Settlement Services

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Mortgage Loan Originators

Mortgage Services

Addresses:

3333 Michelson Drive Suite 600, Irvine, CA, 92612

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