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Pacific West Overhead Doors

170 inquiries |
Door Contractors and Installation Services

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11624 Hickory Avenue
Hesperia, CA 92345 | Get Directions

(760) 217-8816

http://www.pacificwestgaragedo...

Monday-Saturday 7 am-8 pm 24-hr. emergency service.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/26/2019 Debbie G.

Excellent

Called Gerald last night (Sunday) and he came out next morning (Monday) to fix my broken garage spring. Was happy he was able to come out so quickly since my car was trapped in the garage. He is very friendly and reasonably priced. I would highly recommend him.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pacific West Overhead Doors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Pacific West Overhead Doors has served the LA, San Bernardino & Riverside counties for over 25 years. We are a full-service garage door company specializing in garage door services, door replacements, installations, and repairs. We are family owned.

Primary Contact:	Gerald E. Palacios (Owner)
Business Started:	12/1/2008
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Licensing

California State Contractors License Board

Verified License

License Number: 946117
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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