Palm Scheduling Services ratings, reviews and complaints - Work-At-Home Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

All complainants allege the company fails to pay or otherwise compensate for performing mystery shops. Some people report signing a contract which clearly states this company Palm Scheduling Service (PSS) has financial responsibility to shoppers. The company responds to all complaints by claiming they perform scheduling services only and advise shoppers to seek payment from their client Inteliserv or Intelligent Services. One complainant refused to accept the company's explanation for non-payment and contends she signed her contract with PSS not Inteliserv and expects PSS to pay her. The complaint is unresolved. Another complaint is unanswered. We urge caution. Since some complainants claim to have contracts with PSS it is unlikely that payment or compensation would come from an unrelated third party source. As of September 8 2004 all telephone numbers on file for this company have been verified as disconnected and there are no new listings.

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Complaint Closing Statistics

0 complaints against Palm Scheduling Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing scheduling services for mystery shoppers.

Primary Contact:	Cheryl Durbin (Owner & Founder)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to the company's promotional literature respondents apply for positions as shoppers who make purchases or dine at restuarants to evaluate customer service levels. According to complainants shoppers are compensated within 30 to 60 days after completing a Mystery Shop and sign a contract indicating Palm Scheduling Service (PSS) is responsible for paying mystery shoppers for their work. Marketing and research firms do sometimes pay shoppers to shop and evaluate their shopping experiences but generally do not require you to pay for the privilege of working for them. If interested in working as a shopper we suggest you check with larger department stores or marketing research firms in your area.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Inteliserv

Intelligent Services

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Palm Scheduling Services

Complaints and Resolutions

Other Information