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Papa Johns

42 inquiries |
Fast Food Restaurants

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3188 Highway 278 NW
Covington, GA 30014-2304 | Get Directions

(770) 786-7373

http://www.papajohns.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/23/2021 Theresa B.

I did order, but I didn't eat it, my roommate did. I just want your business to make sure they wear gloves while preparing food.

I walked in this past weekend to order a sandwich pizza. Not one preparer had on gloves! Everyone preparing food were handling foods with their bare hands, meats, cheese, pizza dough...everything, no one had gloves on. I asked the lady who was to wait on me, why are they preparing food with no gloves? She had no idea. All I could think of was hepatitis and dirty hands from bathroom visits or them touching their skin.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Papa Johns closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a fast food restaurant.

Primary Contact:	John Jackson (Branch Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Papa John's Pizza

Websites:
There are no additional web sites.

Contacts:

John Jackson (Manager)

First Name:

Last Name:

Email Address:

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