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Papa John's Pizza

6 inquiries |
Fast Food Restaurants

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6670 Covington Highway, #B
Lithonia, GA 30058-4814 | Get Directions

(770) 323-8880

http://www.papajohns.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/13/2019 Joe S.

Poor service and restaurant needs cleaning up.

The papa john has trash and food on ground around dumpster and there are possible mice and there roaches and bug near dumpster. I talk to young white lady on 9.13.2019. The young white female use profanity and told me she did not give a dame a the trashy dumpster. This is a on going problem. I was shocked that your manager would talk bad to customers. You have great pizza. However we need it clean at at all time. Inside restaurant needs cleaning up now. Keep restaurant clean and stop workers from smoking cigarettes outside store and keep clean outside restaurant clean every day. We want better customers Service. Hire better professional workers. You got good pizza but should keep outside and inside store clean.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Papa John's Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a fast food pizza restaurant.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Papa Johns

Websites:
There are no additional web sites.

Contacts:

Jeff Tubbs (General Manager)

Addresses:

6670 Covington Hwy Ste B, Lithonia, GA, 30058-4814

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