Parallel Axis Golf ratings, reviews and complaints - Golf Equipment and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants state that they returned golf clubs with a return authorization number, or within the 30 day money back guarantee, but failed to receive a refund. One customer claims the company charged his credit card after claiming no charge would be applied during the trial period and another customer failed to receive a free golf club for testing out the product. The company responds to a few complaints by providing credits. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Parallel Axis Golf closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is manufacturing custom-built golf clubs.

Primary Contact:	George Wade (President)
Business Started:	7/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that anyone testing golf clubs for this company do so without giving credit card information or payment of any kind. That information should only be given after the trial period, and only then if you want to purchase the equipment. By law, consumers have 60 days from the billing date to dispute the charge with the credit card company. Visa has a 120-day period. After the 60-day period, a charge cannot be reversed unless the seller consents. If the order is canceled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Pax Golf

AVA

Websites:
There are no additional web sites.

Contacts:

Carol Wade (Vice-President)

Owner

Reputation Report

Parallel Axis Golf

Complaints and Resolutions

Other Information