Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/4/2024 Justice D.

The business should cease operations until a more suitable owner takes over.

Hi, I've lived in the city for over 25 years and have always found home in coffee shops. This place however, is awful! Their baked goods just sit out collecting dust all day, and they lie about who makes their pastries and desserts! Their pastries are sourced from Balthazar and Pain Au Quotidien, yet they claim that their 'Pastry Chef's' make them. Their desserts aren't even from their brand, as they outsource those and claim that they make them too! I've seen their morning deliveries! They tax everything no matter what, even if you're staying in or taking your order to go, everything is up charged a dollar. Their bathroom has a slew of exposed chemicals and the ceiling isn't even completed! This store is clearly ran by someone who has no idea what they're doing, and it needs to be shut down immediately.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Patisserie Chanson closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is retail bakeries.

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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