Pay-Less Cellular, Inc. ratings, reviews and complaints - Cellular Telephone Equipment, Parts, and Supplies Wholesale

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers complain of a variety of contract and billing disputes regarding cancellations, overcharges, early terminations, or failure to provide servicces agreed upon. Some customers allege they were not aware at the time their contract was signed that they were locked into a two year agreement. Cancelling or terminating contracts prior to the two year date, results in penalty fees of $250. Some complain they are not allowed 135 free minutes as most competitors offer, despite the fact they were told the free minutes were included in the contract price. Others are unhappy with rates, or total monthly costs exceeded the amount of their previous cellular services. The company responds to a few complaints by disputing complaint allegations, and refering customers' to specific contract clauses which pertain to their complaint. Some complaints are closed as disputed. The customer is not always satisfied with the company's responses. Most complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Pay-Less Cellular, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is telephone communication & Cellular telephones.

Primary Contact:	Kathy Choi (Collections Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Pay Less Cellular, Inc.

CellularFantasy.com

Payless Cellular

Websites:
There are no additional web sites.

Contacts:

Customer Service

Katee Trinh (Administrator)

Addresses:

6452 Ramona Drive, El Segundo, CA, 90524

P.O. Box 641519, Los Angeles, CA, 90064

P.O. Box 3667, Santa Monica, CA, 90408

Reputation Report

Pay-Less Cellular, Inc.

Complaints and Resolutions

Other Information