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PayLink Direct complaints

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222 South Riverside Plaza, Suite 950
Chicago, IL 60606 | Get Directions

(800) 839-7940

http://www.paylinkdirect.com

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Total Amount in Dispute:
$8,195.00

Total Amount Settled:
$363.00

Complaint Experience

95%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

19 complaints against PayLink Direct closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
13	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

19 complaints against PayLink Direct

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12/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $199.00 Amount Settled: $0.00

Customer Complaint

11/27/2024

I was tricked into signing up for a home warranty pretending to be connected to my mortgage company. When they said they would send over a policy document they never did. This was suspicious so I froze my accounts and got new account number, but they somehow charged my new card. I was lied to and never received services or even a policy. This company is clearly tied to many scams of this nature. I would like a full refund. I called trying to get this handled on the phone and was sent to forwarded to 3 different companies and each said I had to speak to the other to resolve this. Resolution Sought Full refund of 199.00 and written documentation that they will not be charging me further.

Company Response

12/9/2024

Company states; Please be advised, PayLink Direct ("PayLink") processes payments for customers who purchase vehicle or home service contracts for their automobiles or homes. PayLink does not sell or administer vehicle or home service contracts and is not a party to vehicle or home service contracts. Our records indicate that on October 22, 2024, Ms. Watts purchased a home service contract from Streamline Protection Group LLC ("Streamline"), a third-party marketer selling home service contracts on behalf of Integrity Admin Group. At the time of sale, a down payment of $188.53 was collected directly by Streamline. Enclosed are copies (upon request) of Ms. Watt's Streamline Contract as well as the PayLink Payment Plan Agreement for the Streamline Contract. Furthermore, our records indicate that the policy was cancelled in our billing system on November 25, 2024. Accordingly, no further payments have been or will be collected from Ms. Watts by PayLink. Please note that our records also indicate the one (1) monthly payment of $199.00 collected on November 22, 2024 for the Streamline Contract was reversed in our system on November 26, 2024 due to a chargeback dispute being filed. In an attempt to assist Ms. Watts, PayLink forwarded the contents of your inquiry to Streamline, the sales agent and company that handles customer cancellations and refunds. As of today, PayLink has yet to receive a response from Streamline. For these reasons, we consider the matter resolved as it pertains to PayLink. Please contact Streamline should there be any further questions or concerns. Streamline's contact information is as follows: Streamline Protection Group LLC 622 Banyan Trail Suite 614 Boca Raton, FL 33431 (888) 815-7135 Sincerely, Compliance & Contract Counsel PayLink Direct

6/5/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $264.00 Amount Settled: $264.00

Customer Complaint

6/4/2024

I was misinformed about the monthly cost and want the $264.00 refunded today! Call me ASAP IF I DONT HEAR FROM YOU TODAY I WILL BE IN TOUCH WITH THE BBB. Resolution Sought Refund my Visa today.

Company Response

6/5/2024

Per consumer states; Please be advised that I was finally able to get in contact with the above company and they did refund my money. This claim has been resolved. Thank you,

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