PC Magic ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege billing disputes regarding the company's failure to issue refunds for unused portions of their service contracts. Other customers complain of excessive down-time, or that their accounts are cancelled without notice. Several complain that customer service fails to respond to emails, letters, or telephone messages. Most complainants request refunds due to poor service. To date, all complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against PC Magic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an internet service provider.

Primary Contact:	Harrison Huang (General Manager)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

PCMAGIC.NET

Interwave Multimedia

P C Magic

P C Magic Network

Websites:
There are no additional web sites.

Contacts:

Scott (rep)

Tommy (Rep.)

Peter (Technical support)

Addresses:

17800 Castleton Street Suite 628, City of Industry, CA, 91748

P.O. Box 93046, City of Industry, CA, 91715

Reputation Report

PC Magic

Complaints and Resolutions

Other Information