Peak Communications, Inc.

“Phone Slamming" is the illegal practice of changing a consumer’s telephone service without permission. New consumer protection rules created by the Federal Communications Commission (FCC) provide a remedy if you’ve been slammed. If you have been slammed and HAVE NOT paid the bill of the carrier who slammed you you DO NOT have to pay anyone for service for up to 30 days after being slammed. This means you do not have to pay either your authorized telephone company (the company you actually chose to provide service) or the slamming company. You must pay any charges for service beyond 30 days to your authorized company but at that company’s rates not the slammer’s rates. If you HAVE paid your phone bill and then discover that you have been slammed the slamming company must pay your authorized company 150% of the charges it received from you. Out of this amount your authorized company will then reimburse you 50% of the charges you paid to the slammer. For example if you were charged $100 by the slamming company that company will have to give your authorized company $150 and you will receive $50 as a reimbursement.~~Call the slamming company and tell them that you want the problem fixed. If you have not paid tell them that you will not pay for the first 30 days of service. Call the authorized company (local or long distance) to inform them of the slam. Tell them that you want to be reinstated to the same calling plan you had before the slam. Tell them that you want all "change of carrier charges" (charges for switching companies) removed from your bill.~~We suggest any cancellation be confirmed in writing sent by certified mail to obtain proof of receipt. Another means of cancelling is to complain to your regular carrier. Generally there is a fee to switch back your services and your carrier will bill this company for any charges over and above its rates. If the company that slammed you refuses to drop any unauthorized additional charges or refuses to forward your refund if you have already paid file a complaint with the Federal Communications Commission (FCC). The FCC's toll-free complaint number is 1-888-225-5322. Written complaints can be sent to FCC Common Carrier Bureau Enforcement Division Washington DC 20554. You also have the option of filing a complaint with the FCC via the internet at www.fcc.gov/enforce.index-complaints.html.