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Pearle Vision

  90 inquiries |
Optometrists

17W685 Roosevelt Road
Oakbrook Terrace, IL 60181
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(630) 916-8282

http://pearlevision.com

Company Rating

B

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/10/2020

It's a little ridiculous that my son didn't have a mask on two days ago and nobody said anything but this time it was a huge deal.

I went to Pearle vision off of Roosevelt on June 8 with my daughter who is 11 and my son who is 18 months old. A lady name Ashley helped me and she was phenomenal she put us in a room because she understood my son wanted to run around and she accommodated me so well. I went on July 10 to put the order in for the glasses and right when I walked in I was told that my son needed to wear a mask or they could not help me. Then I tried telling if you are under two it is not mandatory to wear a mask and then two other boys joined which I felt I was being ganged up on. And proceeded to tell me that I need to find a sitter for my son or leave him with somebody else and I told them I don't have anybody else I'm a stay at home mom. And they shrugged her shoulders and said my son needed a mask. I felt that they were being racist because I was the only white person in there and it was the black man that made his way out of nowhere to come and start talking to me and telling me I need to find a sitter when two other employees were coming at me already telling me the same stuff. And the two other girls were Mexican but when I was in there two days ago the white lady helped me and she was able to accommodate me when there was about seven other customers in there but this time there was no other customers in there I went right when they opened. I also called back for the names of those people and they told me they could not give them to me they could only give me to the manager .

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Pearle Vision closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is optometrists.

Primary Contact:
Business Started: N/A
Social:

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Licensing

In California, Optometrists are required to be licensed by the California Board of Optometry. For the most up-to-date information regarding licensing status, consumers may contact the California Board of Optometry by calling (916) 575-7170 or (866) 585-2666, or by visiting their website at http://www.optometry.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.