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  3,162 inquiries |
Online Retailers

15800 El Prado Road #D
Chino, CA 91708
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(888) 286-2347

Monday-Friday 8am-4pm PST

Company Rating


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Customer Reviews

based on 127 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

12 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/2/2021

Jai mAhakal

I placed an order in Nov. 2020 & still have not recieved it as of Feb. 19th, 2021. I have either called or emailed about every 2-3 weeks CUSTOMER(SERVICE)(PHONE)(NUMBER)+18O;56O8;54O;6 CUSTOMER(SERVICE)(PHONE)(NUMBER)+18O;56O8;54O;6 CUSTOMER(SERVICE)(PHONE)(NUMBER)+18O;56O8;54O;6 & have been told our warehouse is to open back up Dec. 15, 2020 ; Dec.23, 2020; Jan 17, 2021; Jan. 31, 2021; Feb. 15, 2021 & still I have not recieved an email confirmation or a tracking no. on the item. The cost of the item was taken by Merske on Nov. 10, 2020 right after I placed the order. Most companies don't process their orders until the item has actually shipped. I simply want my order HGC3299-12566 to be shipped. I know they say Covid 19 has been the issue but everybody else is fulfilling their orders so I don't understand @ this point in time why the Peazz company can't fulfill their orders. A few weeks downtime is one thing but 3 months is another issue entirely. My Amazon orders have shipped & have been recieved, L.L. Bean, Lands End, Khols's, Belk's, even orders from out of the country have been shipped & have been recieved. So, what's up with this company? ?????

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

12 complaints against closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
11 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info has what you need for your home from home furnishing goods, pet supplies, to toys. We had been in the online business since 2004. Our wide range of products are sold from our 50+ retail websites.

Primary Contact: Customer Service
Business Started: 6/30/2004

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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