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Penguin A/C & Heating

205 inquiries |
Air Conditioning & Heating Contractors

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15035 La Brisa Road
Victorville, CA 92392 | Get Directions

(760) 241-6595

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/6/2014 Raymond R.

I would recommend them to everyone!

I use Penguin A/C & Heating for two of my properties and it's always a pleasure to work with them. They recently came out to my home because my heat was not kicking in. They were able to take care of the problem right away. When they say they are going to be there, they are always there and right on time. I like Penguin A/C & Heating because they are fair in their pricing. I would recommend them to everyone!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Penguin A/C & Heating closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Penguin A/C & Heating has been providing heating and air conditioning contractor service since 1990.

Primary Contact:	Ted H. Buczkowske (Owner)
Business Started:	11/13/1990
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 606347
Status: Active

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Penguin Heating-Air Conditioning & Duct Clean

Penguin A/C - Heating

Penguin Air Conditioning and Heating

Websites:
There are no additional web sites.

Contacts:
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