Pepe's Towing, LLC ratings, reviews and complaints - Automobile Towing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company overcharges for towing fees and attempts to tow vehicles that are parked legally. Complainants also indicate the company offers to allow the owner to retrieve the vehicle before it is removed from the property for a fee.

The company responds to one complaint by stating their prices may seem excessive, but they are actually competitive with those of other towing companies in the area. The company further explains that the vehicle owners are not their clients, but the property owners requesting the towing services are their clients.

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Complaint Closing Statistics

0 complaints against Pepe's Towing, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Pepe's Towing offeres experienced tow truck services and cash for cars, trucks, and boats.

Primary Contact:	Jose Loya (Owner)
Business Started:	10/1/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California Vehicle Code states towing companies who refuse to accept a valid bank card as payment from the registered owner, or registered owners' agent are lible to the owner for 4 times the amount of the tow and storage charge (not to exceed $500). This same code also states that towing companies may not remove a vehicle from private property without first obtaining written permission from the property owner, or agent of the owner. If removed without this authorization, the tow company is liable to the vehicle owner for 4 times the tow and storage charge.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Reputation Report

Pepe's Towing, LLC

Complaints and Resolutions

Other Information