Pep's Windows ratings, reviews and complaints - Glass and Window Glazing Contractor

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pep's Windows closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Pep's Windows provides licensed and affordable window services. We offer expert home window repair, emergency repair and replacement, double pane windows and additional custom glass services.

Primary Contact:	Jose Luna-Gonzalez (Owner)
Business Started:	8/7/2021
Social:

About Pep's Windows

Reliable Window Installation Service

Since opening our doors, we've been committed to providing service of the highest quality, paying particular attention to working efficiently while keeping the lines of communication with our clients clear and concise.

Our mission at Pep's Windows is simple: to provide high-quality services in a timely manner. Our team caters to each project's specific needs to ensure excellence. We hope you'll find what you're looking for. For more information or general inquiries, feel free to get in touch today.

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Licensing

California State Contractors License Board

Verified License

License Number: 1079358
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Pep's Windows

Complaints and Resolutions

Other Information