Total Amount in Dispute:
$405.00
Total Amount Settled:
$0.00
Complaint Experience
50%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complainants allege a variety of advertising marketing and billing issues. Some complainants allege the company uses mailed solicitations that are misleading resemble government issued notices and imply threats of large fines for non compliance. Other customers complain that after initially agreeing to purchase one poster they receive unordered merchandise along with invoices for payment. Others report they receive invoices and collection notices for items not received or have had difficulty contacting the company to discuss return instructions billing descrepancies or refund issues. ~~The company responds to all complaints by disputing that their solicitations are misleading. They contend that the informational claims concerning possible fines or other regulatory proceedings are displayed to inform the businesses of the requirements and the consequences o non-compliance. To address complaints alleging shipments of unordered merchandise the company responds by stating that the customers agreed verbally by telephone to order the additional products and contend they have all calls recorded for verification purposes. In a few cases the company admits to data errors regarding billings or orders. In most cases refunds are issued
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