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Personnel Concepts Limited

  426 inquiries |
Sign Equipment and Supplies Retail

3200 East Guasti Road, Suite 300
Ontario, CA 91761
| Get Directions

(877) 929-0811

http://www.personnelconcepts.c...

Monday-Friday: 6:00 AM-4:00 PM (PST).

Company Rating

A

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Customer Reviews

based on 1 review.

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Complaint Experience

50%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/10/2020

Personnel Concepts Limited Did the Right Thing

I certainly appreciated the quick response and resolution offered by Personnel Concepts Limited. They did the right thing and, while I don't approve of their upsale and marketing process, I do approve of their customer satisfaction effort regarding my concerns. Well Done.

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Complaints and Resolutions

Total Amount in Dispute:
$405.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege a variety of advertising marketing and billing issues. Some complainants allege the company uses mailed solicitations that are misleading resemble government issued notices and imply threats of large fines for non compliance. Other customers complain that after initially agreeing to purchase one poster they receive unordered merchandise along with invoices for payment. Others report they receive invoices and collection notices for items not received or have had difficulty contacting the company to discuss return instructions billing descrepancies or refund issues. ~~The company responds to all complaints by disputing that their solicitations are misleading. They contend that the informational claims concerning possible fines or other regulatory proceedings are displayed to inform the businesses of the requirements and the consequences o non-compliance. To address complaints alleging shipments of unordered merchandise the company responds by stating that the customers agreed verbally by telephone to order the additional products and contend they have all calls recorded for verification purposes. In a few cases the company admits to data errors regarding billings or orders. In most cases refunds are issued

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Complaint Closing Statistics

2 complaints against Personnel Concepts Limited closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

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Other Information

Company Info

Personnel Concepts Limited has been in business over 20 years. We are an authority in federal and state labor law poster compliance products. We are the experts in helping you navigate the multitude of laws surrounding the workplace.

Primary Contact: Nancy Perez (Director of Operations)
Business Started: 9/28/1992
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is a non-governmental publisher of labor law compliance posters. Posters are solicited by phone and direct mail. Solicitations used by the company appear to be sent by a government entity or other municipality and generally have the layout and illustration of an invoice. The company is not associated with any State or Federal government agency. Businesses are not required as implied in the solicitation to submit any information requested or pay any money to receive employment posters. If you have received such an invoice you are under no obligation to pay it.~~Title 39 United States Code Section 3001 makes it illegal to mail a solicitation in the form of an invoice bill or statement of account due unless it conspicuously bears a notice on its face that it is in fact merely a solicitation. This disclaimer must be in very large (at least 30-point) type and must be in boldface capital letters in a color that contrasts prominently with the background against which it appears. The disclaimer must not be modified qualified or explained such as with the phrase """"Legal notice required by law."""" It must be the one prescribed in the statute or alternatively the following notice prescribed by the U.S. Postal Service: THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER.~~While it is true that some of the statutes and regulations enforced by the U.S. Department of Labor (DOL) require that notices be posted in the workplace these posters can be obtained free of charge by contacting the DOL or visiting their website at www.dol.gov/compliance/topics/posters. The website has an elaws Poster Advisor which can be used to determine which posters employers are required to display. Posters are available in English and other languages and can be downloaded and printed directly from the Advisor. For state posting requirements contact your state Department of Labor or the state contact list on Business.gov. ~.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Personnel Concepts
AIO ACQUISITION, INC.

Websites:
There are no additional web sites.

Contacts:

Customer Support
Luz Garcia (Call Center Director)

Addresses: