PickLuxury.com ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against PickLuxury.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

PickLuxury.com markets trial offers and memberships to receive monthly shipments of various items such as fragrances, watches, handbags, and sunglasses.

Primary Contact:	Customer Service (Customer Service)
Business Started:	7/1/2013
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We believe Pick Luxury is affiliated with other F rated businesses associated with Armen Youssefian. The businesses operate in a similar fashion, offering a trial offer and membership for various products, and share many of the same addresses including, but not limited to 101 North Victory Blvd Suite L235, Burbank CA, 91502, 2805 North Glenoaks Blvd, Burbank CA, 91504, 827 North Hollywood Way #122, Burbank CA, 91504, 10153 1/2 Riverside Drive #656, Toluca Lake, CA, 91602, 1812 West Burbank Blvd. #110, Burbank CA, 91506, 263 West Olive Avenue #208, Burbank CA, 91502. All of these locations are mail receiving facilities and not a physical location. Separate reports are available for affiliate companies including, Fiorvano Jewels, Volvado.com, Illusion Paris Perfume, Kate Winston, and several others.

Many of the company’s websites require the user to agree to receive daily emails from PickLuxury.com. Emails are sent under the name LuxuryResults or Lux Link$. Several of the offers redirect to Nationalconsumercenter.com/ Rewardzoneusa.com. A separate report on Rewardzoneusa.com is available.