Pink Queen ratings, reviews and complaints - Women's Apparel Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege issues related to delivery, product quality, misrepresentation, refunds, returns, and customer service. Specifically, complainants allege extensive delays or non-delivery of orders, sizes are incorrect, receipt of incorrect items, or misrepresented items order information is unavailable and inability to reach customers service. Some complainants allege calls and emails to customer service are unaswered. Others allege they only receive partial refunds instead of full refunds for items that are never delivered.

The company has failed to respond to our complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pink Queen closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Pink Queen specializes in designing, manufacturing and marketing a fabulous selection of sexy costumes, lingeries, swimwear, dresses and accessories.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail or Telephone Order Rule protects consumers who shop by mail, telephone, computer, or fax. According to this regulation, companies must ship your order when promised or within the time stated in its ads. If the company doesn't specify a shipping time, it must send the merchandise within 30 days. The time begins as soon as the company receives your completed order, whether they charge your account at that time or not.

If there will be a delay, the company must contact you immediately and give you the option to either agree to a new shipment date or cancel the order for a full refund. If the merchant cannot meet the revised shipment date, they must again contact you to notify you of the delay and give the option of waiting or cancelling, or cancel the order themselves and provide a prompt refund.

If you decide to cancel your order, and you paid by credit card, the seller must credit the account within one billing cycle. If you paid by cash, check, or money order, the merchant must mail your refund within seven business days.

Other Considerations

For information regarding similar complaint experiences with another online retailer, check out BCA's Kim's Catch blog on Sammydress.