Pinnacle Loan Modification ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the customers paid large advance fees for loan modifications which the company failed to provide.
In all cases the complainants allege they were unable to obtain refunds when no services were provided.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pinnacle Loan Modification closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides loan modification services.

Primary Contact:	Ryan Zimmerman
Business Started:	10/22/2008
Social:

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Licensing

California Law requires generally Foreclosure consultants to be registered with the Department of Justice and bonded, to check for registration visit http://ag.ca.gov/loanmod/search_results.php.

As of our last verification, on October 14, 2009 this company was not registered as a foreclosure consultant as required by law. Exceptions are licensed law firms (that is, bona fide law firms, not just a firm claiming to have attorneys on staff) and real estate brokers who have registered their agreements with the California Department of Real Estate. You can find a list of those with registered agreements at http://www.dre.ca.gov/mlb_adv_fees_list.htm.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

laloanmod.com

Pinnacle Loan Modification Solutions, Inc.

Pinnacle Financial Solutions

Websites:
There are no additional web sites.

Contacts:

Dennis James

Mayer Dallal (Agent for service of process)

Wendy

Addresses:

6830 Wilshire Blvd, Los Angeles, CA, 90048

137 South Spalding Drive #105, Beverly Hills, CA, 90212

Reputation Report

Pinnacle Loan Modification

Complaints and Resolutions

Other Information