Platinum Values Limited LLC. ratings, reviews and complaints - Mail-Order and Catalogs Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

All complainants allege unauthorized credit or debit card charges. Some customers complain they have no idea how the company obtained their account information, or even who the company is, or what they do. In most cases, despite cancellation efforts, the company continues to place monthly charges on their credit or debit accounts. A few complainants claim they signed up for a service offering Mystery Shopping Services, or a business opportunity company called Online Supplier, and as a result, they were offered or awarded a trial membership with Platinumvalues.com. Some allege they declined to accept the trial offer, or award, but were billed for it anyway. The company responds to some complaints by issuing credits or refunds. Other complainants were advised they would receive a refund, however, they did not receive it, or the refund checks were NSF, and they incurred additional bank charges. These complainants were not satisfied with the company's responses. Many complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Platinum Values Limited LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is shopping services, various products advertised via informercials.

Primary Contact:	Jason Lucas (Supervisor)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company uses a questionable marketing method known as negative option cancellation. With this method, products and services are sent to consumers unsolicited, and unauthorized charges appear on credit cards. Usually, materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However, many overlook the advisory, and are unaware of the charge until their next monthly credit card statement. In some cases, consumers find they are unable to contact the company to arrange returns or ask for credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Platinum Media Direct, Inc.

P V Limited

www.platinumvalues.com

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Platinum Values Limited LLC.

Complaints and Resolutions

Other Information