Pools By Andrews ratings, reviews and complaints - Hot Tub and Spa Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

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Complaint Closing Statistics

0 complaints against Pools By Andrews closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is pool construction. The firm, owned by Edward Andrews, is headquartered in Florida.

Primary Contact:	Larry McNeely (Manager)
Business Started:	8/30/1990
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 601545
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On 7/17/02, we verified this company's Contractor's License, CLB #601545, was revoked by the State Contractor's Board on 5/16/00. The revocation was due to failure to comply with an Order to Correct. ForFor the most up to date information on license status you may call the Board at 1-800-824-CSLB, or visit their website at www.cslb.ca.gov.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Victor Baz (Vice President)

Edward Andres (President)

Reputation Report

Pools By Andrews

Complaints and Resolutions

Other Information