Pope Mortgage & Associates ratings, reviews and complaints - Mortgage Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation of loan terms bait and switch allegations and failure to stop soliciting customers after repeated requests are made. ~~The company responds to complaints by reiterating loan terms offering to contact customers to discuss the loans and ceasing further solicitations to customers that do not wish to be contacted.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pope Mortgage & Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing real estate loans, loss mitigation and loan modification services.

Primary Contact:	Eric Jones (Controller)
Business Started:	4/7/2003
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01379795
Status: Surrendered

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Pope Realty

Pope Realty & Associates

Pope Realty & Mortgage

North American Escrow, Inc.

Pope & Associates, LLC

Websites:
There are no additional web sites.

Contacts:

Ernesto Gonzalez (Vice President)

Ramon Gonzalez (Attorney)

Addresses:

9681 Business Center Drive #B, Rancho Cucamonga, CA, 91730

6380 Wilshire Blvd. Suite 1200, Los Angeles, CA, 90048

Reputation Report

Pope Mortgage & Associates

Complaints and Resolutions

Other Information