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Pro Nails

  41 inquiries |
Nail Salons

1439 North Main Street
Suffolk , VA 23434
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(757) 934-2354

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/2/2021

I was so embarrassed by the shop owners actions

On February 23rd of 2021 my family and I experienced one of the most upsetting form of racism. I was so embarrassed by the shop owners actions . On this night in question it was myself my two daughter and my sister who is currently in a wheel chair. We called to get the c shop Closing time . They said 8pm. But when we arrived we were greeted with rudeness and being rushed. So I just thought maybe we was taking to long getting out the car stroller and wheel chair. By the time we enter the shop the shop lady seemed to be upset so I asked the other customer had the lady been acting like that with her as well. And she replied no not at all . So I asked my sister if she just want to wait and she said no let just get them done since she was already here . So I start conversing about what we wanted and I asked for a simple shirt nail full set over lay and was giving the price if they start at 40 . And my sister nail would be 80 for a fill- in And because it seem hair then we normally pay I asked one of the other clients the price they paid . And I was told that the shop worker seemed to be Proud price gouging because she didn't pay anywhere near that. That's when I said never mind that we would not be getting our nails done . And proceed to leave the shop . That's when the name calling started( black this and you people even black no money having handicapped people. ) I was so furious and frustrated because I didn't know what to do. So we leave. The other Customer came out .

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Pro Nails closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is nail salons.

Primary Contact:
Business Started: N/A
Social:

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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at barbercosmo@dca.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.