Pro Piano Movers and Storage ratings, reviews and complaints - Piano and Organ Moving Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pro Piano Movers and Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Pro Piano Movers and Storage is a professional piano moving and storage company also offering sale of pianos.

Primary Contact:	Marvin T. Henson (Owner)
Business Started:	1/29/1999
Social:

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Licensing

As of our last verification on July 25, 2006, this company's moving license, MC487101, is listed as active with the Federal Motor Carrier Safety Administration (FMCSA). This company is licensed to provide interstate moving services. For the most up-to-date information regarding license status, consumers may contact the FMCSA by calling (888) 368-7238 or visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_html.prc_limain.

As of our last verification on July 25, 2006, this company's moving license, number MTR0160380, is listed as active with the California Public Utilities Commission (PUC). This company is licensed to provide moving services within the state of California. For the most up-to-date information regarding licensing status, consumers may contact the PUC by calling (800) 877-8867.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

SoCal Piano Moving

Websites:
There are no additional web sites.

Contacts:

Customer Service

Addresses:

20432 North Sea Circle Suite B, Lake Forest, CA, 92630

23274 Orange Avenue, Lake Forest, CA, 92630

Reputation Report

Pro Piano Movers and Storage

Complaints and Resolutions

Other Information