Providian Processing Services ratings, reviews and complaints - Secured Credit Card Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Providian Processing Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The bank offers, via direct mail, telemarketing and the Internet a variety of financial products and servics, but it is primarily engaged in marketing and issuing credit cards.

Primary Contact:	Linda Arenas (Customer Relations)
Business Started:	1/1/1975
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is located outside of our service area. Consumers with inquiries or complaints must contact the Better Business Bureau of Oakland, located at 510 16th Street, Suite 550, Oakland, CA 94612. Consumers may call the Bureau at (510) 238-1000, visit their website at www.oakland.bbb.org or send an email to [email protected].

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Select Equity

Capitol Cash

Cash Plus Visa

F D C S

F D N B

Websites:
There are no additional web sites.