Public Fax Phones ratings, reviews and complaints - Telephone Equipment and Systems Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging misrepresentation of the price outlined for calls made and overcharging credit cards for calls that only lasted a few minutes. Specifically, customers report the price listed charges of $3.95 for incoming calls and $6.95 for outgoing calls per minute. However, complainants report only being on the phone averaging from one to three minutes and receiving charges ranging from $55.00 to $90.00. The company responded to some complaints by issuing credits. Other complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Public Fax Phones closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business installs and sells phone and fax machines at airports.

Primary Contact:	Jaqueline Andrade
Business Started:	1/1/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

1 888 STC 2FAX #2

1 888 S T C 2 F A X #2

Websites:
There are no additional web sites.

Contacts:

Owner

Reputation Report

Public Fax Phones

Complaints and Resolutions

Other Information