Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/2/2019 Unhappy Customer

She alone is forcing hundreds of cars to be sold elsewhere.

I sell cars at the mobile pull a part location. Maybe 50 to a 100 a year. However, the employee that's hired to give us a quote, so that we may buy and bring in more cars, Hardly ever answer the phone. So we have to actually go by there and psychically walk in for a quote. Her attitude towards sellers Is simply awful and biased. This ultimately cost pull a part literally thousands of dollars ( The number is 251 225 6045) I have called 3 times today already no answer. However if I went there She will be standing there with the most disgusting look on her face. Its simply awful. So she alone is forcing hundreds of cars to be sold elsewhere. Look at your numbers from the outside vendors And notice how low it is. Hailey is her name. Don't give her mine because she will explode and retaliate. Also If you call testing her She will answer if she see an outta town number. Please handle this asap. Loss revenue on desirrah drive

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pull A Part closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of used automobile parts and supplies retail.

Primary Contact:	Customer Service
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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