Purrfect Auto Service

California law provides for specific rights when obtaining automobile repair service such as: the right to a written estimate for repair work; the right to a detailed invoice of work done and parts supplied; the right to the return of replaced parts; if they request this at the time they order the work; the right to ask the manager questions about these matters; and the right to direct unresolved questions about service work to the Bureau of Automotive Repair. All auto repair shops must be registered with the Bureau of Automotive Repair (BAR) and should display a sign disclosing their registration along with your rights as a consumer. If you don't see a sign ask for it. All repair shops must provide a written estimate before repairs begin which includes prices of parts and labor charges. They cannot legally substitute parts or change the repair order without your authorization. When installing replacement parts the old parts will only be returned if you ask before the service is performed. Never sign a blank work order. To verify licensing or for answers to unresolved questions for service work you can contact the BAR at (800) 952-5210 or visit their website at www.smogcheck.ca.gov.