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QLink Wireless complaints

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499 East Sheridan Street, Suite 200
Dania, FL 33004 | Get Directions

(855) 754-6543

http://qlinkwireless.com/

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Total Amount in Dispute:
$4,731.00

Total Amount Settled:
$299.00

Complaint Experience

45%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

51 complaints against QLink Wireless closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
34	Agreed to make an adjustment
1	Refusing to make an adjustment
10	Refuse to adjust, relying on terms of agreement
4	Unanswered

51 complaints against QLink Wireless

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3/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/20/2025

I had my phone line with qlink out of nowhere my line got disconnected and my phone is locked with there carrier and i have tried many ways to contact them so they can unlock my phone so i can use it with another carrier and i was not able to so my phone remains locked and i cant contact any one with qlink so they can unlock my phone .... Resolution Sought i would like for qlink to contact me in any way so i can unlock my phone my email is [email protected] and my daughters email is [email protected] please contact me on any of these emails and let me know if you can resolve my issue with qlink i need to unlock my phone to be able to get a new phone number

12/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/18/2024

I had my phone service with Q Link about 1-2 yrs never had a problem until now on Nov 9,2024 all of a sudden everybody called me told me my phone would say out of minutes I never had to put minutes on my phone so I put minutes anyway I still had 655 minutes why did I have to put minutes on it then on Nov 10 I had no service so I had no phone until Nov 14 I had to go buy a phone I tried calling them held on phone for 4 hrs 4 different times no one would answer I even emailed them no answer something needs to be done about that company before they do someone else like that all I want is my 100 dollars back thank you for your help the number I had with them is 9855074145 Resolution Sought Pay me my 100 dollars back I am 72 yrs old on a fixed income. Thank you

Company Response

11/27/2024

Dear Beverly, In response to your inquiry please find our reply below. This letter serves as a formal response and should address all concerns and should close this inquiry in a satisfactory manner. Upon receipt of this notification, a Q Link representative has attempted to contact you regarding your account but was unsuccessful. Our records indicate, on 11/7/2024, Q Link received notification from USAC, the Lifeline program administrator, that your service was transferred to another provider. The benefit transfer is at the request of the customer. In accordance with program requirements, Q Link has proceeded with the account cancellation and has de-enrolled you from the Lifeline program. The representative reviewed the account and confirmed on 11/27/2024 Q Link issued a full refund for the 500 MB Data Bundle in the amount of $15.00 back to the payment method used at the time of purchase. For any further information regarding this transaction, we recommend you contact your bank or financial institution. Unfortunately, as the device purchased is not a Q Link device, we are unable to issue a refund in the amount of $100.00. We appreciate you taking the time to work with us and allowing us to resolve this issue. Therefore, we ask that this complaint be considered satisfactorily closed. Sincerely, Q Link Wireless

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