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Quality Acceptance, LLC complaints

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14546 Hamlin Street, 3rd Floor
Van Nuys, CA 91411 | Get Directions

(818) 503-1322

http://www.qualityfin.com

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Total Amount in Dispute:
$30,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unethical collection practices failure to inform complainants about what can be done to regain possession of their vehicle and billing issues. ~~The company responds to complaints by explaining the complainants account and status correcting billing/credit errors and denying allegations of unethical collection practices stating they adhere to fair debt collection act.

Complaint Closing Statistics

1 complaints against Quality Acceptance, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Quality Acceptance, LLC

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2/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

1/25/2023

I just lost my job and have been paying on my car for 5 years I have been paying, late fees and I owe 2800 they towed my car in a hardship. I have no way to come up with the funds in 10 days to get my car back. I asked to give me until the 1st to at least pay 1000 and the cvs did not update my account as advised and now my car is gone. I need help please. I am a single mother with 5 kids that I can't get to school right now, I am severely stressed out at this point, Resolution Sought Take away interest so I can get my car or take away fees owed and give me my car. I have proof of every payment made. They have over charged me and gave me no time in between hardships.

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