21 inquiries | Air Conditioning & Heating Contractors
(915) 850-1308
http://www.keepingelpasocool.c...
Company Rating
B
Customer Reviews
based on 1 review.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
They have zero professionalism or care for their customers.
At first this company will seem like they got you on service and maintenance. They will come quick to install and apply for your credit to be approved and once they are gone after installing system. Good luck trying to get a hold of someone to come and set up the heating unit or any other service needed. They are more busy doing installations and not providing maintenance or services. It's not only important when installing but also the maintenance it comes after, and they only care about installations and will reject and not answer customer calls. They have zero professionalism or care for their customers. There are various customers who have also reviewed them and have had a hard time contacting them and getting them to go out and provide services. One person mentions there are still wiring hanging out of her wall. This company is not well trained or are able to maintain services required. The amount you pay for your AC/Heating unit is over $8,000, an investment you make and expect services after to be followed up yet this company will not care if you are having issues. They just want you to leave your name and message. That's needs to change and be available for their customers. He finally answered after calling from 3 different numbers and told me I shouldn't be calling so much to leave a voicemail which I did about 5 times. To make sure this abuse of people stops and get services and maintenance provided in a timely matter. For them to train all employees
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BCA's Summary and Analysis:
We have received no complaints against this company.
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Company Info
This company's business is air conditioning & heating contractors.
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Licensing
Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.For businesses outside of California, please check with the agency that regulates this industry.
BCA has no information regarding government actions at this time.
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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