Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/12/2020 Anonymous

I believe this business should have some training sessions and I surely hope Ms. Berger isn't at her office today after traveling across the country.

I was going to have this company come and check out a mold problem I assume I am having. When I contacted the office I found out the office manager had driven or flown to Texas this weekend for her birthday party during states under shelter and during a pandemic. I was under the impression this restoration and cleaning company was doing everything they possible to keep their staff and clients safe. I believe that Raegann Berger the office manager should not be at work today or for at least 14 days for traveling through hot sots for non essential business. I have photos she posted to prove she was not social distancing, wearing a mask. I am so distraught over this I think it needs to be addressed. For people at her company to be safe. She very well could be carrying a pandemic back to Lawrence Kansas during a time where the CDC does not encourage travel unless essential. I believe this business should have some training sessions and I surely hope Ms. Berger isn't at her office today after traveling across the country. I have not been a customer. I was almost one so I will not be providing my real name. I can provide photos and I was harassed by Ms. Berger online.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Rainbow International of NE Kansas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is damage restoration services.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Fire Damage Restoration Services

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