Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/6/2020 Mary B.

They allowed an unleashed pitbull into the store.

I went into shop to shop & exchange an item. I was with my 7 year old child, as we walked in, an African American sales associate informed me I could keep my exchange item in hand while I pick out another item. A few minutes after arriving I noticed another sales associate came in with her unleashed pitbull full sized dog. She let it roam the store freely. I informed my son to be aware and I felt very uneasy, and unsafe with the situation. As I was deciding to leave I told s sales associate about my concern and she told me I could leave if I was uncomfortable. Therefore I left the store and mentioned to the manager on duty that wasn't safe for customers. She didn't seem concerned. 2-4-20 @4.15pm Don't allow customers to be put in this situation. Customers don't expect that while shopping, and we definitely don't know that dog. And lastly it should've been on a leash.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Rainbow Shops closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a general apparel and accessories store.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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