RBSportstore.Com

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants generally allege they cannot obtain return authorizations from the company when attempting to return the clubs Specifically, customers said requests were met with several responses including: a requirement that the customer receive some free merchandise before requesting a return; that customers did not have the clubs long enough; and that the company would charge a restocking fee. In other cases, they failed to return calls or hung up on customers. Some complained that they returned the clubs but the company refused the shipment because there was no return authorization or because the clubs arrived more than 10 days after the return authorization was issued. Others said that the company charged their credit card immediately when they believed that the company would not charge theircredit card but only use it as security in the event that they did not return the clubs. A few complainants alleged that the company misrepresented the clubs as next years models from a major manufacturer, but they were actually knock-offs and worth only $150 to $200..

The company responds to some complaints by issuing full or partial refunds citing that customers kept the clubs and they've settled on an amount less than owed. In some cases, the company charged a $20 return fee and/or other dispute fees. In other cases, the company provided explanations as to why a refund was not warranted based on their agreement with the customer. The company generally did not address its failure to provide return authorizations when requested. They do explain in some cases that they did obtain authorization to charge cards. Some complaints are closed as unresolved, meaning the customers are not satisfied with the company's response.

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