Real Goods Solar, Inc. ratings, reviews and complaints - Solar Energy Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Real Goods Solar, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Real Goods Solar, Inc. is a leading residential and commercial solar energy EPC provider, having installed over 13,000 solar systems. Real Goods Solar offers turnkey solar energy services and has 34 years of experience in solar energy, beginning with the sale in 1978 of the first solar photovoltaic, or PV, panels in the United States. With 15 offices in California, Coloradoand the Northeast, Real Goods Solar is one of the largest residential and commercial solar providers in the country.

Primary Contact:	Josh Price (VP/General Manager)
Business Started:	10/1/1997
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 840934
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://realgoodssolar.com/?Campaign_ID=70160000000XjyR

Contacts:
There are no additional contacts.

Other Categories:

Solar Energy Equipment and System Dealers Wholesale

Addresses:

1539 West Orange Grove Avenue Suite B, Orange, CA, 92868

Reputation Report

Real Goods Solar, Inc.

Complaints and Resolutions

Other Information