Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/13/2023 Joshua F.

Great Company to with

Always had someone calling me updating me on how transaction were going. You can call them they will call you back. Will work with them again in the future.

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Complaints and Resolutions

Total Amount in Dispute:
$57,100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against Red Rock Secured closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Red Rock Secured provides investors with a wide range of options for both tax-deferred IRAs and cash accounts. Contact us to learn how to diversify your portfolio and explore the opportunities of Self-Directed IRAs.

Primary Contact:	Sean Kelly (Managing Member)
Business Started:	1/12/2010
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Red Rock Secured LLC

Websites:
There are no additional web sites.

Contacts:

Shade Johnson

Shade Johnson-Kelly (President & CEO)

Anthony Spencer (Senior Account Executive)

Customer Service

Other Categories:

Gold, Silver, and Platinum Dealers

Retirement Planning Services

Addresses:

898 North Pacific Coast Highway, #440, El Segundo, CA, 90245

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