Reloaded Games, Inc.

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege that during play time server problems or other technical difficulties cause disconnection resulting in lost gaming items such as body armor weapons and coins. Other players complain that the website is not secure the company runs dupe whipes or that hackers interrupt play on a frequent basis resulting in lost possessions and delevelization of characters. Most complainants allege they are unable to contact the company to report problems or request replacement of lost items. They contend that there is no customer service line and e-mails are not answered. Some players report when they complain via the on-line forum their access is blocked and they are banned from game participation. Players report in some cases after lost items are returned or replaced by the company they mysteriously disappear again two or three days later. ~~The company responds to some complaints concerning dupe whipes by explaining they periodically run the whipes to prevent the dupers from spreading in the game and to keep everything fair and legal. They contend they are not responsible for trade deals gone bad or unfair interactions between gamers and their objective is to rid the game of illegal and unfair activity. Other complaints are addressed by offers to compensate for lost items or by pointing out specific playing rules as posted on their website.

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