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Renewal By Andersen of Los Angeles

918 inquiries |
Door Contractors and Installation Services

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1740 Crenshaw Blvd.
Torrance, CA 90501 | Get Directions

(310) 734-5554

http://www.renewalbyandersen.c...

Showroom Hours: Monday-Friday: 8 am-5 pm Saturday-Sunday: 10 am-4 pm

Company Rating

AAA

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Customer Reviews

based on 19 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/29/2018 Jen V.

Window & Door Installation Mid Century Home

The experience with Renewal by Andersen LA was top notch. From Michael Morris who walked us through options for our home to the installation crew, all were extremely professional. Rafael and his team of craftsmen did a beautiful job on our home. We have a mid-century home that had some questionable work done from previous owners. They assessed the situation, crafted options to solution and left us in a MUCH better place than before. Honoring the integrity of the style and ensuring the longevity of our installation. We replaced 2 5' foot windows in our living room with beautiful sliders that open on either side, french doors, new installation of an awning window in our bathroom and 2 large sliders to replace french doors with dry rot and an old slider with a stationary window. The finish work is what really blew us away. All windows and doors framed beautifully externally and internally, plus the siding and painting to complete the look. Worth every penny. Special acknowledgement to the craftsmen onsite: Rafael, Hermenio, David, Jason, Ruben and Jonathan. Thank you!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Renewal By Andersen of Los Angeles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Renewal by Andersen® of Los Angeles for top quality replacement windows and doors.

Primary Contact:	Lance Schepps (General Manager)
Business Started:	5/15/1980
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 992285
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Renewal By Andersen

Clark Adams Co. Windows & Doors

West Los Angeles Custom Windows Inc dba Renewal By Anderson of Los Angeles

West Los Angeles Custom Windows Inc

Websites:

http://www.clarkadams.com

Contacts:

Victor Mackey (Showroom Lead)

Jill Adams (Officer)

Customer Service

David Grey (Production Manager)

David Lewis Moore (CEO/President)

Other Categories:

General Building Contractors

Construction and Remodeling Services

Addresses:

23841 Hawthorne Blvd, Torrance, CA, 90505

2411 Artesia Blvd, Redondo Beach, CA, 90278

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