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RepairZoom

369 inquiries |
Electronic Equipment Repair Service

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16 Technology Drive, Suite 167
Irvine, CA 92618 | Get Directions

(949) 743-1600

http://www.repairzoom.com

Monday - Friday: 8: 00 am - 6:00 pm
Saturday: 10:00 am - 2:00 pm
Sunday: Closed

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/15/2014 Robert F.

My iPad is brand new after it was repaired by RepairZoom

My iPad fell and the screen broke just after the new year. I searched for a place to get an iPad Repair and within a very short amount of time RepairZoom made it happen. Anyone looking to get a professional repair in a short amount of time (at a great price) they should use RepairZoom. The guys were very friendly. By the way, they also offer iPhone repair here as well.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against RepairZoom closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

RepairZoom specializes in the repair of iPods, iPhones, iPads and other electronics.

Primary Contact:	Daniel L. Bassett
Business Started:	10/8/2009
Social:

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Licensing

CA Bureau of Household Goods and Services

Verified License

License Number: 87685
Status: verified

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

RepairZoom, LLC

Websites:
There are no additional web sites.

Contacts:

Logan Allen

Brad Strong

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