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1-2-3 Auto Sales LLC complaints

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85 Dorset Lane
Williston, VT 05495 | Get Directions

(660) 717-1221

http://www.123autosalesllc.com

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Total Amount in Dispute:
$5.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1-2-3 Auto Sales LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1-2-3 Auto Sales LLC

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2/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4.70 Amount Settled: $0.00

Customer Complaint

1/12/2024

On November 13th, 2023, I entered into a purchase agreement with this company, a car dealer, for the acquisition of a Kia Sportage SUV. A down payment of $4,700, constituting 50 of the total purchase price, was remitted in good faith. I have all the purchase receipts and wire transfers. However, to my dismay, despite the passage of a reasonable amount of time, the vehicle has neither been shipped nor received. It was agreed that upon delivery, I would pay the other 50. The cargo company that this care dealer used without consulting me, charged $6.000 as insurance which was agreed to be paid by the car dealer. I am living in Aruba, Dutch Caribbean. They sent me fake shipping documents and the car was never delivered. The car is still posted for sale in their Facebook page. I am looking to recover my money and need any help you can assist me with Resolution Sought Give me the money back or the car I bought in perfect condition. I am 100 willing to pay the other 50 as soon as the car is delivered, as initially agreed.

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