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1-800-Battery complaints

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5100 Campus Avenue Suite 300
Newport Beach, CA 92660 | Get Directions

(714) 500-3625

http://www.1800battery.com

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Total Amount in Dispute:
$2,830.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against 1-800-Battery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against 1-800-Battery

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9/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,205.37 Amount Settled: $0.00

Customer Complaint

8/26/2024

Called 1800battery on Memorial weekend May. Dispatched tech to my house to install battery in 2017 Corvette . Broke antenna when doing the install. The repair requires removing my rear bumper to resolve problem. They are not responding to my demand letter for the damage they caused. I sent certified demand letter( return receipt received) no reply from them. Resolution Sought Want the $1205.37 to take care of problem which they created . Bad business. Please help me recover my loss.

1/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $340.00 Amount Settled: $0.00

Customer Complaint

12/30/2022

I needed a car battery, hit asap, paid online, several neighbors have made calls to stop me from getting services which is a felony. No text update no emails. Discrimination Resolution Sought Either return my money or fix the issue

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