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1-800-Got Junk complaints

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1081 North Shepard Street, Suite F
Anaheim, CA 92806-2819 | Get Directions

(800) 468-5865

http://www.1800gotjunk.com

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Total Amount in Dispute:
$240.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1-800-Got Junk closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1-800-Got Junk

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11/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $239.56 Amount Settled: $0.00

Customer Complaint

10/20/2022

I called the company to come pick up 2 mattresses and a TV stand. When they arrived, they got too close to the curb and the side of their truck knocked over my mailbox. They contacted their supervisor who sent me an email asking for two estimates. I contacted several handyman businesses but none would give an estimate. I contacted Angi and they had a repairman replace my mailbox. I bought the supplies at Lowes. I submitted the two receipts to Got Junk. I've emailed them three times and I've heard nothing. The total bill was $239.62. Resolution Sought Pay for replacing my mailbox.

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