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1-800 ToolRepair complaints

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101 Space Park North
Goodlettsville, TN 37072 | Get Directions

(800) 866-5737

http://www.1800toolrepair.com

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Total Amount in Dispute:
$13.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1-800 ToolRepair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1-800 ToolRepair

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8/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $13.00 Amount Settled: $0.00

Customer Complaint

7/23/2021

I ordered some merchandise on June 21st 2021. I have made several attempts to contact them. I have emailed them 2 times asking for a return call or a response by email and no one has reached out to me. I have left voice mail after voice-mail and I have not received a call from them. I want my merchandise or a compete refund for the purchase. Resolution Sought I want my merchandise or a complete refund.

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