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1 800 Water Damage of Birmingham complaints

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69 Oak Tree Drive
Chelsea, AL 35043 | Get Directions

(205) 545-7788

http://www.1800waterdamage.com

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Total Amount in Dispute:
$18,284.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1 800 Water Damage of Birmingham closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1 800 Water Damage of Birmingham

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2/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $18,284.25 Amount Settled: $0.00

Customer Complaint

1/30/2023

Our home was flooded with Cat 3 flood water from Hurricane Ian and we had 10-22 in of water in our house . We hired 1 800 Water Damage to remediate our house and they were suppose to remove everything 4' and under in our house including cabinets, tile, tub, toilets and walls. They were then suppose to clean, sanitize and spray for bacteria and mold with FEMA approved products in the entire house including the garage, sunroom and enclosed front porch. They did remove the cabinets, walls and bath tub. They did not remove the toilets to clean or the tile in either of the 2 bathrooms. They never touched the garage, sunroom or enclosed front porch. The panels in the sunroom have insulation behind them and 18 inches of Cat 3 flood water sat in that room for 12 hours. They took the outside hose and wet down the walls and then set up fans for a few days. The never cleaned, sanitized or sprayed any of the house. They removed their fans late at night and never came back to clean. The owner stated they were done and expected the balance of his payment. We told him we would after they completed the cleanup. He said it was completed and he wanted his money or he would take a lien on our house. He didn't send a bill and we received a letter from an attorney stating the lien was taken on our house and they expected payment, including the attorney fees, in 15 days or they will put our house for sale in public auction. It will be $12000 for another company to complete. Resolution Sought Either come back with another crew to complete the job or let me bring another company in to complete and subtract the amount from their bill. I have lots of pictures of the current condition of the house and a detailed quote from another company to complete.

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