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1 Stop Shop Furniture complaints

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254E Fordham Road
New York, NY 10027 | Get Directions

(646) 981-7523

http://www.1stopshopfurniture....

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1 Stop Shop Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1 Stop Shop Furniture

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8/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

9/11/2020

On 7/ 23/202, I ordered a full sized platform bed which has six drawers to the bottom and a dresser from this store. When it was delivered, there were only 3 drawers installed to the bottom of the platform bed and I was told by the delivery guys they were given the wrong drawers and it would be rectified within 3 days. Since then I have been to the store approximately 12 times with the manager giving me the run around on this issue. Now the store has closed down and no one answers the phone even prior to it closing. Resolution Sought Provide the correct drawers for the platform bed or issue a refund. I'm stuck financing with Acima Credit and there's nothing they can do either to assist in rectifying this issue

8/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

9/11/2020

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